... elements inside organizations. © Emerald Group Publishing Limited 2007 History Business excellence Total quality management Universities Universities have always been primary actors in the creation and utilization of knowledge. Since, the age of Plato in ancient Athens, where people...

.... Such lists typically describe the key enabler characteristics, which differentiate organizations with excellent results from organizations with mediocre or poor results. The British Quality Foundation (1998) published such a list in a report about Business Excellence, and the differentiating...