... difficult to satisfy customers as the demand for quality goods and services continues to rise. © Emerald Group Publishing Limited 2007 Quality improvement Quality management Manufacturing industries Health services The quality of healthcare has been a major problem in many countries...

... would take opportunity of other private individuals' offers to help: Mr Osborne & Mr Macdonald have been profuse of offers. We have accepted wine, shirts, calico, sago, etc. delay being as fatal to us as denial in our requisitions (Goldie, 1987, p. 60). Historical research Health...

...@usm.edu © Emerald Group Publishing Limited 2006 Oral history Management theory Management history Teaching methods Organizational culture Health services For those who cannot remember the past are condemned to repeat it (Santayana). The preceding quotation is particularly...