..., a study of the current approaches in healthcare was undertaken. Publications from varied sources, including worldwide operations research and healthcare sources were selected according to criteria and reviewed. Findings While, the concept of quality has a long history, quality management in healthcare...

...Brad C. Meyer; Debra S. Bishop Purpose Florence Nightingale has long been known for her contributions to the nursing field, but her pioneering work in quality management has gone virtually undiscussed. This paper addresses the significant contributions of Nightingale to the field of quality...