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Keywords: Statistics
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Journal Articles
Journal:
Journal of Management History
Journal of Management History (2007) 13 (3): 240–254.
Published: 03 July 2007
... management. Design/methodology/approach The paper begins with a brief biographical background and then discusses her work during the Crimean War. Florence's approach to addressing service quality issues and her use of statistical methods are detailed. The paper then extends to her work following...
