ISO 9000 certification serves as an entré into the global marketplace. European firms have been the most prolific in obtaining ISO 9000 certification. The certification experiences of 11 European firms are described. On‐site interviews and questionnaires were used to identify: the obstacles encountered during the implementation effort; the impacts certification had on operational factors; and the ISO 9000 elements requiring the greatest resources. Results suggest that firms of different sizes, in different industries, in different countries have similar experiences with respect to the obstacles, benefits, and effort associated with ISO 9000 certification. This information may facilitate certification by companies in countries seeking to penetrate international markets.
Article navigation
1 April 2001
This article was originally published in
Integrated Manufacturing Systems
Case Report|
April 01 2001
Impacts of ISO 9000 registration on European firms: a case analysis Available to Purchase
Barbara E. Withers;
Barbara E. Withers
University of San Diego, San Diego, California, USA
Search for other works by this author on:
Maling Ebrahimpour
Maling Ebrahimpour
University of Rhode Island, Kingston, Rhode Island, USA
Search for other works by this author on:
Publisher: Emerald Publishing
Online ISSN: 1758-583X
Print ISSN: 0957-6061
© MCB UP Limited
2001
Integrated Manufacturing Systems (2001) 12 (2): 139–151.
Citation
Withers BE, Ebrahimpour M (2001), "Impacts of ISO 9000 registration on European firms: a case analysis". Integrated Manufacturing Systems, Vol. 12 No. 2 pp. 139–151, doi: https://doi.org/10.1108/09576060110361582
Download citation file:
Sign in
Don't already have an account? Register
ICE Member Sign In
Log inPurchased this content as a guest? Enter your email address to restore access.
Please enter valid email address.
Email address must be 94 characters or fewer.
Pay-Per-View Access
$41.00
Rental
This article is also available for rental through DeepDyve.
366
Views
Suggested Reading
The implementation of an ISO 9000 quality system
International Journal of Quality & Reliability Management (December,2001)
TOTAL QUALITY MANAGEMENT AND ISO 9000
Training for Quality (December,1993)
Quality on Course at Swissair
Managing Service Quality: An International Journal (June,1994)
Strategies for the integration of management systems and standards
The TQM Magazine (February,2002)
Dependability, a key factor to the quality of products: IEC 300 series and ISO 9000 series standards
International Journal of Quality & Reliability Management (October,1995)
Related Chapters
Corporate Social Responsibility Standards in Green Energy Industry: A Comparison between European Union and China
China and Europe’s Partnership for a More Sustainable World: Challenges and Opportunities
How International Standards Apply to Emerging Countries?
Risk Management in Emerging Markets: Issues, Framework, and Modeling
What Human Rights aren’t for: Human Rights Function as Moral, Political and Legal Standards – But not as Intervention-Conditions
Conscience, Leadership and the Problem of ‘Dirty Hands’
Recommended for you
These recommendations are informed by your reading behaviors and indicated interests.
