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This paper describes experiences gained from the implementation and evaluation of an XML‐based integration system in a real case. The prototype was designed to support electronic data exchange in a supply chain. The purpose of the prototype was to study the properties of the integration system from both a development and usage perspective. In particular, the study outlined how and in which circumstances XML facilitates supply chain integration. EDI provided a point of comparison. This information is useful both for the developers and users of integration systems.

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