... is essential to the successful application of problem solving at Toyota. Results indicate that managers are trained to provide more intense coaching early on the front end of problem solving, specifically in step 2 problem breakdown, so that decision making and involvement of employees can occur more naturally...

... was that facilitating the learning process of both the employees and the management was regarded as core to the continuity of the CI activities. The research suggests that, in order to create a climate of confidence, consultants hired as external coaches to support CI activities must, on the one hand, respect the owner...