... 2019 Emerald Publishing Limited Licensed re-use rights only Competitive advantage Customer relations Marketing strategy While it is clear that digital technology transforms most retail sectors, there are a number of challenges that need to be understood by managers, such as rapid...

... and create derivative works of this article (for both commercial and non-commercial purposes), subject to full attribution to the original publication and authors. The full terms of this licence may be seen at http://creativecommons.org/licences/by/4.0/legalcode Servitization Customer relations...

... Publishing Limited Licensed re-use rights only Digitization Service operations Customer relations E-commerce Customer service management Finally, the context-based factors that affect CEB include political, economic, environmental, social and technological aspects of the society in which...

... 2016 Decision making Continuous improvement Lean Customer relations Best practice Value Lean production has been identified as one of the prevalent business strategies in the aviation Maintenance Repair and Overhaul (MRO) industry (Haque, 2003). In a business environment...

... to illuminate features and to identify core competencies of future industrial firms, which are in the pursuit of innovation and sustainable competitive advantage in the twenty‐first century. © Emerald Group Publishing Limited 2011 Competences Operations management Manufacturing industries Customer...

...@por.ulusiada.pt © Emerald Group Publishing Limited 2008 Innovation Corporate governance Customer relations Supply chain management Any significant change in the products or processes of one firm, must have implications for other firms with which it deals. Innovation is therefore likely...

... process off the office hours via the internet. The service quality of the staff is measured and monitored continuously by the PMM. © Emerald Group Publishing Limited 2006 Artificial intelligence Customer service management Customer relations Knowledge management Manufacturing...