... Customer requirements Industrial manufacturers are increasingly considering servitization – broadening their offerings with services and changing their business logic to differentiate themselves from the competition and gain economic benefits (Baines and Lightfoot, 2013 ; Kindström and Kowalkowski...

...Panayiotis H. Ketikidis; S.C. Lenny Koh; Angappa Gunasekaran; Richard Pibernik Purpose When approaching a stock‐out situation, a company should be able to actively manage the allocation of available products on the basis of customer requirements and priorities as well as contractual relationships...

...). Manufacturing systems Customer requirements Supply and demand In view of the volatility problems highlighted earlier, capacity can only be realistically managed in conjunction with demand. Revenue management, sometimes known as yield management, is a business strategy first used by the airline industry...

... MCB UP Limited 2003 Customization Product attributes Customer requirements FR topology. Depending on specific domain knowledge, the FR topology refers to the terminological product specification variables and the interrelationships among them. Its formulation involves three...

...Richard Y.K. Fung; Dave S.T. Law; W.H. Ip Since imprecision, vagueness and ambiguity are often innate in human semantics, a flexible and tolerant method is needed to decode the voice of customer (VoC), so that the essential customer requirements can be identified and duly addressed. Quality...

... products and services to meet or exceed customer expectations (Wallace, 1992). The role of market information is critical to the success or failure of new product introduction (Ottum and Moore, 1997). Yet, customer requirements are seldom gathered, and it is even rarer that this valuable information...

... these findings concludes that, in order to manage supply chains, we must identify each chain player’s role in contributing to satisfying end customer requirements, recognizing that these roles may differ depending on the international environmental context and position in the supply chain. Figure 5...