... this strategic transformation by defining the needed capabilities. Originality/value This is among the first studies to use a Delphi method to build consensus between academics and industry practitioners for a digital servitization MM. Additionally, results of testing and refinement of the developed model...

...). Agile production Experimentation Quality improvement Delphi method Taguchi methods In recent years, significant efforts are being made in manufacturing arena to reduce the lead‐time of design and production (Ebrahimpur and Jacob, 2001). For example, currently it takes more than a year to float...