...Pedro E. Minaya; Lucía Avella; Juan A. Trespalacios Purpose This study examines the influence of Industry 4.0 perception and organizational structures on competency development, workforce training and strategic objectives in manufacturing firms undergoing digital servitization (DS). The research...

...Marius Kristiansen; Tor Helge Aas Purpose This article aims to explore how manufacturers establish legitimacy in digital servitization. As manufacturing firms recognize digital servitization’s significance, they aim to understand its relevance within their contexts. For successful implementation...

...Girish Kumar Agarwal; Johan Simonsson; Mats Magnusson; Kim Sundtoft Hald; Anders Johanson Digital servitization may bring many benefits to both providers and customers. In terms of the customer organization benefits, technology-based services can: minimize downtime and transfer risk...

...Birgit Andrine Apenes Solem; Marko Kohtamäki; Vinit Parida; Thomas Brekke Purpose The present study sets out to understand how a manufacturing company in the maritime industry utilized creative design principles and developed service design routines to advance digital servitization (i.e...