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Keywords: Institutional work theory
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Journal Articles
Untangling service design routines for digital servitization: empirical insights of smart PSS in maritime industry
Available to Purchase
Journal of Manufacturing Technology Management (2022) 33 (4): 717–740.
Published: 03 August 2021
... more service-centric. We argue that different service design activities introduced gradually will advance digital servitization through new service design routines serving as transformative forces. These design routines can be understood through the reasoning of institutional work theory (Lawrence...
