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Keywords: Measurement instrument
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Journal Articles
Developing and validating a measurement instrument of ISO 9001 effectiveness in food manufacturing SMEs
Available to Purchase
Journal of Manufacturing Technology Management (2012) 24 (1): 52–77.
Published: 14 December 2012
... this instrument in the food manufacturing sector. Design/methodology/approach Bearing in mind the definition of “ISO 9001 effectiveness”, the ISO 9001 objectives and their indicators are identified in the literature. Based on these indicators, a measurement instrument is developed and then empirically...
