... categories have been considered rarely. This paper addresses this research gap by developing relevant models. Design/methodology/approach The development trends of customization-oriented PSS are described in a literature review. An in-depth multiple-case study methodology is adopted, and seven...

... multiple-case study design. Four in-depth descriptive case studies of companies operating in aerospace, industrial equipment, marine, and transport sectors were conducted. The collected data were analysed and synthesised, drawing out conclusions. Findings – The study describes how four manufacturers...