... the area of “User satisfaction.” Chun‐Chin Wei can be contacted at: d887801@cyu.edu.tw © Emerald Group Publishing Limited 2008 Manufacturing resource planning Fuzzy control Decision theory Performance measurement (quality) Figure 1 shows the flowchart of the proposed ERP...

... Performance measurement (quality) Fuzzy logic Performance measurement is critical to the success of almost any organization because it creates understanding, molds behavior and improves competitiveness (Fawcett and Cooper, 1998). As companies move towards supply chain management (SCM), it becomes...

... Line management Benchmarking Performance measurement (quality) Keeping ahead of the game is tougher than ever with manufacturing industries. Competition has become worldwide, and markets are fast becoming price sensitive. These challenges force companies to implement various productivity...

... 2005 Performance measurement (quality) Performance management Business performance With the balanced scorecard (Kaplan and Norton, 1992) being cited by Harvard Business Review in 1997 as one of the most important management tools of the last 75 years, performance measurement...

... and measurement in an organizational context. Also, there are difficulties with regard to the aggregation and integration of performance measurement systems, such as: Manufacturing industries Literature Competitive advantage Performance measurement (quality) Owing...

... or services. Every process is a mix of different activities and each of them is measurable with several indicators. © Emerald Group Publishing Limited 2004 Supply chain management Logistics management Performance measurement (quality) Service quality assurance Customer service management...

... manufacturing firms. © Emerald Group Publishing Limited 2004 Just in time Performance measurement (quality) Process oriented organizations Financial performance Operations management Manufacturing system Financial performance has generally been used as the yardstick for measuring...