...Rupert L. Matthews Purpose This paper aims to explore the role of process improvement (PI) within the context of inflation to better understand the relevance of inflation within research on PI and operations management more broadly. Design/methodology/approach The work systematically surveys...

... process improvement through the theoretical lens of organisational ambidexterity to understanding the conflicting aims of variation increasing and decreasing forms of operational process improvement. Design/methodology/approach – Drawing on reviews of both operations and strategic management...