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Keywords: Service management
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Journal Articles
Journal of Manufacturing Technology Management (2015) 26 (8): 1086–1106.
Published: 05 October 2015
... rapidly identify and react to their needs by enhancing the services that add more value to consumers than the product itself. © Emerald Group Publishing Limited 2015 Service management Servitization Maturity model Work organization The participation of services in gross domestic...
