... to full attribution to the original publication and authors. The full terms of this licence may be seen at http://creativecommons.org/licences/by/4.0/legalcode Maintenance Decision-making Continuous improvement Service operations Servitization Recent technological evolution has...

... Servitization Case studies Service operations SMEs Maturity model To increase revenues and build sustainable competitive advantage, product-centric companies are increasingly undergoing servitization (Neely, 2008 ; Baines et al., 2009). To be successful in this transformation, they should...

... Licensed re-use rights only Manufacturing industry Service operations Business process re-engineering The increase in environmental considerations, reverse supply chain, and identification and utilisation of residuals after the end of life product, has triggered the development of circular...

... Publishing Limited Licensed re-use rights only Digitization Service operations Customer relations E-commerce Customer service management Finally, the context-based factors that affect CEB include political, economic, environmental, social and technological aspects of the society in which...

... operations and IPR. Additive manufacturing Strategic management Service operations Spare parts Patent law Digital businesses Spare parts play an important role in most manufacturing businesses, accounting for up to 45 percent of total gross profit and approximately 24 percent of revenue...

... on the efficacy of ISO 9000 certification. Milé Terziovski can be contacted at: milet@unimelb.edu.au © Emerald Group Publishing Limited 2008 ISO 9000 series Manufacturing industries Service operations Performance management Australia New Zealand This paper contributes to our...

... the participants viewed the use and benefits of e‐commerce in their operations. It alluded to areas where they felt e‐commerce has been most beneficial as well as other areas where e‐commerce had slightly negative or no impact on their service operations. Electronic commerce Manufacturing systems...