... Keywords: Customer satisfaction, Design for quality,Services www.emeraldinsight.com /10.1108/17410380910961046 Journal of Manufacturing Technology Management Volume 20 Number 5,2009, pp. 654-673Editor: Professor David Bennett Highly commended “Weak links...

...Rajkumar Roy; Essam Shehab; Ashutosh Tiwari; Yee Mey Goh; Chris McMahon Purpose The adoption of the product‐service system business model means that the designing company has greater scope and motivation to learn from experience of its products in use to improve their core design and engineering...

...Rajkumar Roy; Essam Shehab; Ashutosh Tiwari; Nicola Morelli Purpose The purpose of this paper is to propose a methodological approach to design product service systems based on an active participation of customers to the value production process. Furthermore, the paper aims to present methods...

...Rajkumar Roy; Essam Shehab; Ashutosh Tiwari; Tomohiko Sakao; Gunilla Ölundh Sandström; Detlef Matzen Purpose In order to respond to the industrial trend towards service design and delivery, research must address a vast area partially related to value creation, marketing and network theories...

... increasingly expect to be provided with diverse services. These services predominantly aim at enhancing the functional and the economical performance of the underlying products. To systematically exploit the potential of services, an appropriate combination of products and services becomes crucial...

...Rajkumar Roy; Essam Shehab; Ashutosh Tiwari; Oskar Rexfelt; Viktor Hiort af Ornäs Purpose Product‐service systems (PSS) could potentially benefit consumers, but empirical studies of business‐to‐consumer PSS solutions have been scarce. The purpose of this paper is to identify conditions...

...Rajkumar Roy; Essam Shehab; Ashutosh Tiwari; Mario Rese; Wolf‐Christian Strotmann; Markus Karger Purpose Industrial product service systems (IPS²) are required to meet current customer needs in order to provide solutions to current customer problems. Furthermore, adaptability...

... Servitization is the innovation of an organisation's capabilities and processes to shift from selling products to selling integrated products and services that deliver value in use. There are a diverse range of servitization examples in the literature. These tend to emphasize the potential to maintain revenue...

...Rajkumar Roy; Essam Shehab; Ashutosh Tiwari; Koji Kimita; Yoshiki Shimomura; Tamio Arai Purpose Combined offerings of products and services, that is, a product‐service system (PSS), have been attracting much attention. Consequently, a good design methodology of services as well...

...Rajkumar Roy; Essam Shehab; Ashutosh Tiwari; A. Azarenko; R. Roy; E. Shehab; A. Tiwari Purpose The purpose of this paper is to develop a technical product‐service systems (t‐PSS) for the BoX^® (Big OptiX) ultra precision free‐form grinding machine which has been designed and developed...