... standing of community needs inevitably think first and act second. Indeed, according engenders a focus on, and involvement to one commentator, a manager who does not of, the customer . The degrees of think first, is a danger both to himself and his customer participation are considered. organization...

...P HUTTON; AME © Thomas Telford and ICE 1994 MORI OFWAT COLCHESTER BOROUGH COUNCIL WATER SERVICES ASSOCIATION OFFICE OF WATER SERVICES ASSOCIATIO CUSTOMERS PUBLIC PUBLIC RELATIONS RELATIONS ENGINEERS MARKETS RESEARCH MARKET RESEARCH WATER INDUSTRIES STUDIES SURVEYS...