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Keywords: Digitalization
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Journal Articles
Making digital work flow: accomplishing waste collection through practices of repair
Available to Purchase
Journal of Organizational Ethnography 1–14.
Published: 08 May 2026
...Diana Ayeh; Charlotte Benedix; Sabine Biedermann Camposano; Alena Bleicher Purpose This article explores the role of human–technology interactions in the digital transformation of everyday waste work, questioning the idea of ready-to-use technology and examining what is needed to make work flow...
Journal Articles
Helping or intervening? Modes of ordering in public sector digitalization
Available to Purchase
Journal of Organizational Ethnography (2020) 9 (3): 265–279.
Published: 19 March 2020
...Bastian Jørgensen; Jannick Schou Purpose This paper examines how digital reforms affect the relationship between frontline workers and citizens in Danish public sector institutions. Using ethnographic research in two branches of public administration, the study highlights how frontline workers act...
