...Diana Ayeh; Charlotte Benedix; Sabine Biedermann Camposano; Alena Bleicher Purpose This article explores the role of human–technology interactions in the digital transformation of everyday waste work, questioning the idea of ready-to-use technology and examining what is needed to make work flow...

...Bastian Jørgensen; Jannick Schou Purpose This paper examines how digital reforms affect the relationship between frontline workers and citizens in Danish public sector institutions. Using ethnographic research in two branches of public administration, the study highlights how frontline workers act...