...Karianne Nyheim Stray; Kerstin Jacobsson Purpose This article aims to explore the role of storytelling in coordinating, redirecting and streamlining frontline discretion in street-level bureaucracies by analysing how organisational narratives shape caseworkers’ reasoning in assessing sickness...

... 2019 31 01 2020 02 02 2020 © Emerald Publishing Limited 2020 Emerald Publishing Limited Licensed re-use rights only Frontline work Digitalization Modes of ordering Discretion Public sector reform Ethnography “Normally, I think it's really, really rewarding...

... they resented being led by naval officers. The blue collar workers considered naval officers to be aristocratic dilettantes. © Emerald Group Publishing Limited 2016 Transparency Role Discretion Maverick Professionalism In the film Dirty Harry (Siegel, 1971) Inspector Harry...

... Discretion Ethnography Everyday reasoning Professional ethics Tax evasion On a continuous basis, civil servants make decisions that influence citizens’ daily lives. A simple example from the field of tax administration is a carpenter who has had his business license withdrawn by the tax...