...James Frederick Green Purpose The author responds to the call for papers on “navigating failure in ethnography” published in the Journal of Organizational Ethnography. This paper explores the “successes” and “failures” of the researcher’s emotional labour while conducting a workplace ethnography...

... market-oriented conditions. It contributes to our understanding of the place of “backstage” emotional labour in seeking to shape and direct social work practice. Design/methodology/approach A single immersive ethnographic case study of an English social work department was undertaken over a period...

... is based on 13 months of ethnographic fieldwork among Danish bouncers and uses the concept of “emotional labour” and related ideas of “interactive service work” to explore how service imperatives play out at political/commercial and organisational levels and how such initiatives are negotiated by bouncers...

...Julian Alexander Clarke Purpose – This purpose of this paper is to use the concepts of performance and emotional labour to shed new light on the skills workers use on two workflows in one call centre. In addition, the paper demonstrates how different workflows impact on workers everyday emotional...