... Emerald Publishing Limited Licensed re-use rights only Bureaucracy Ethnography Methods Health insurance On the whole, the frontline workers were not impressed by my presence or my research. They did not ask me many questions about it. They seemed indifferent towards me and my research...

... and develop the methodology and methods associated with them. It argues for a “collective manifesto” embracing and encouraging the diversity of approaches and introduces the first contributions. Clair Doloriert and Sally Sambrook provide a different account of the purpose and practice of organisational...