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Keywords: Personalisation
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Journal Articles
“Bring yourself to work”: rewriting the feeling rules in “personalized” social work
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Journal of Organizational Ethnography (2019) 8 (3): 325–338.
Published: 18 September 2019
...Emilie Morwenna Whitaker Purpose The purpose of this paper is to explore how feeling rules are constructed, experienced and contested within personalised social work practice. It considers how organisations seek to shape practitioners towards certain forms of emotional display in increasingly...
