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Keywords: Service work
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Journal Articles
Bouncer service work: emotional labour and flexible masculinity
Available to Purchase
Journal of Organizational Ethnography (2020) 9 (1): 30–43.
Published: 28 August 2019
... is based on 13 months of ethnographic fieldwork among Danish bouncers and uses the concept of “emotional labour” and related ideas of “interactive service work” to explore how service imperatives play out at political/commercial and organisational levels and how such initiatives are negotiated by bouncers...
