... Publishing Limited Licensed re-use rights only Contract Agency theory Purchasing Performance incentives Performance-based contracting Service contracting In many countries with aging populations, the demand for home care services, including domestic aid services and home nursing...

... Publishing Limited 2022 Emerald Publishing Limited Licensed re-use rights only Procurement Purchasing Award criteria Multi-criteria decision analysis Public procurement in the internal European Union (EU) markets is regulated by public procurement directives 2014/24/EU, 2014/25/EU, 2014...

... way to get access to better services from suppliers. Social implications Analysing supplier satisfaction, on the one hand, allows to improve public purchasing acts, which generate social benefits in better using public money. On the other hand, caring for the well-being of suppliers is per se...