Comparative performance measurement: a view from florida’s city managers

Comparative performance measurement (CPM) is a tool that is increasingly advocated by both academics and practitioners yet its systematic implementation via consortium participation is rare. Using logistic regression and content analysis of survey results from Florida’s 297 city managers, the authors found support for performance measurement but limited belief in the utility and cost-effectiveness of CPM in their jurisdictions. Support for performance measurement as a management tool, organizational capacity, and belief in the Tiebout Hypothesis were found to be significant drivers of support for CPM. Graduate education was a significant predictor of assigning high priority to CPM, but community budget format was insignificant. These findings were consistent across both large and small cities. Respondents were skeptical regarding the benefits that might accrue to their jurisdictions relative to the time and resources needed for implementation.