...Muhammad Muttaqin Purpose Public sector accountability inherently lies with the public. This study aims to explore the role of digitalisation during public sector transformation, focusing on its impact in fostering customer orientation and enhancing accountability to the public. Design...

...Sara Moggi; Alessandro Zardini; Cecilia Rossignoli Purpose This paper investigates the implementation of e-government and examines the challenges, benefits, and overall impact of this digital transformation in the public sector. It explores the factors steering digitalisation, the limitations...

...Gianluca Antonucci; Antonio D’Andreamatteo Purpose We aim to uncover challenges in the digitalisation of health services in a public healthcare system in circumstances of major changes in primary care. The focus is on the response and impact on health professionals of a national policy designed...

... a deeper understanding and analysis of museums' roles as KIPOs, specifically focusing on their digitalisation and digital content development for service delivery. Digital technology utilisation in the museum sector has amplified the significance of digital content, not only because of the increasing use...