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Keywords: Utilities
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Journal Articles
Journal of Public Budgeting, Accounting & Financial Management (2026) 38 (1): 156–179.
Published: 11 August 2025
... – especially in public utilities – where balancing efficiency and service quality is essential (Agostino et al., 2022a ; Martins et al., 2025). As digitization, digitalization and digital transformation (DT) continues to reshape organizational fields, public administration is entering...
