...V. Macián; B. Tormos; J.M. Salavert; S. Ballester Purpose The purpose of this paper is to develop a methodology for audit maintenance strategies and processes focused in urban transport fleets. Design/methodology/approach In response to this purpose, the main objective is to identify...

... to a strategic subject in companies. In order to evaluate the efficiency and effectiveness of the maintenance area, it is essential to carry out an audit that detects and diagnoses the problems that could develop, provides solutions to these dysfunctions and adapts the function of maintenance...

... useful to top management. In another way, this paper demonstrates that significant financial profit can be made by improving maintenance performance. Furthermore, system maintenance auditing may be extended to the company's other plants and subsidiaries using the methods presented in this paper...

... which is possible only through the careful exploitation of information technology. Briefs the design of a knowledge base system and the development and performance of its pre‐auditing module. Presents a few sample screen outputs of this module. Concludes by suggesting the ways of productively exploiting...