...Heather Nachtmann; Terry Collins; Justin R. Chimka; Jingjing Tong Purpose – The purpose of this paper is to describe the development of a balanced scorecard (BSC) for flight line maintenance (MX) activities in the US Air Force. Design/methodology/approach – The BSC development process...

... the mission; operations with an effective and efficient use of resources; reliable operational and financial reporting; compliance with applicable laws and regulations. Originality/value – By integrating risk management in the work with availability goals included in the balanced scorecard, a more...

...Imad Alsyouf Purpose The purpose of this paper is to develop a strategic maintenance performance measurement system. Design/methodology/approach In response to this purpose, a balanced scorecard framework was adopted to assess the contribution of support functions (such as maintenance...

... in the Norwegian continental shelf. An attempt has been made to develop an architecture for effective management of operations and maintenance performance linking results to performance drivers. This has further been extended to apply the balanced scorecard concept. The papers emphasize on the value rather than...