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Keywords: Equipment information
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Journal Articles
Enhancing field‐service delivery: the role of information
Available to Purchase
Journal of Quality in Maintenance Engineering (2012) 18 (2): 125–140.
Published: 25 May 2012
..., access to reliable information would significantly improve the service call success ratio and shorten duration of on‐site service operations. Research limitations/implications The results on the importance of equipment information for the preparation of the service visit are indicative...
