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Keywords: Servitization
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Journal Articles
Journal of Quality in Maintenance Engineering (2013) 19 (4): 348–363.
Published: 21 October 2013
... mindset, organizations may offer supplementary services as add-ons to their existing manufactured products; whereas in service-oriented business logic, companies move to providing integrated bundles of products and services. Such a change, called servitization (Vandermerwe and Rada, 1988), entails...
