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Keywords: Win‐win situation
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Journal Articles
Journal of Quality in Maintenance Engineering (2013) 19 (3): 330–344.
Published: 09 August 2013
... performance measurement. There is a need to manage the relationships between the customers and the service providers in a more objective way in order to reach a win‐win situation. Thus the costs, benefits and risks from the perspective of both the customer and the service provider must be transparent...
