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Keywords: Delayed compensation
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Journal Articles
When time is crucial: effects of compensation type and anthropomorphic chatbots on chatbot service recovery satisfaction
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Journal of Research in Interactive Marketing (2026) 20 (3): 362–380.
Published: 13 June 2025
... and experience lower chatbot service recovery satisfaction with the chatbot when anthropomorphized chatbot allocates delayed compensation following a service failure, as opposed to instances offering immediate compensation. It is crucial to highlight that such distinctive effects are notably absent during...
