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1-4 of 4
Keywords: Eservice quality
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Journal Articles
Journal of Research in Interactive Marketing (2021) 15 (2): 200–222.
Published: 11 February 2021
... rights only Online consumer behavior Customer value Services marketing Financial services e-commerce Consumer behaviour internet Service quality Information technology Eservice quality Blogs Digitalizations Digital technologies are revolutionizing service ecosystems (Dahl et...
Journal Articles
Journal of Research in Interactive Marketing (2021) 15 (1): 68–85.
Published: 01 February 2021
... 12 2020 © Emerald Publishing Limited 2021 Emerald Publishing Limited Licensed re-use rights only Mobile marketing Web 2.0 Customer value Services marketing Service quality Information technology Structural equation modeling Eservice quality Human–computer interaction...
Journal Articles
Journal of Research in Interactive Marketing (2015) 9 (4): 313–336.
Published: 12 October 2015
... based on customers’ perceptions of quality weighted by importance. © Emerald Group Publishing Limited 2015 Customer experience Eservice quality The current wave of technological developments has altered the way in which services are produced and delivered. The multi-feature...
Journal Articles
Journal of Research in Interactive Marketing (2015) 9 (3): 190–213.
Published: 10 August 2015
... can be contacted at: mcortinas@unavarra.es © Emerald Group Publishing Limited 2015 Channel management Buyer behaviour Eservice quality Deep Internet penetration and fast-growing e-commerce have revolutionised customer relationships, and studies predict that, by 2017, 60 per cent...
