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The period 1991 to 1993 provided a hostile environment for small‐medium sized enterprises (SMEs). UK business failures in 1992 alone reached a record level of 63,000. Simultaneously, the UK government began to actively support the uptake of progressive quality management practices in the UK industry. This was mainly instigated through their support and promotion of BS 5750. Central and local government agencies were also beginning to make BS 5750 registration a requirement of their suppliers. The result was that many SMEs found themselves compelled to seek BS 5750 accreditation.

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