... information at both the supply and distribution level. Internationalisation Internet Customer relations UK manufacturers Small to medium‐sized enterprises United Kingdom International business This paper concerns the influence of the internet on the internationalisation process...

... Customer relations Customer service management Internet Small to medium‐sized enterprises Ireland Northern Ireland The relationship marketing paradigm calls for business organisations to see their customers and other stakeholders as partners, to form long‐term relationships with them...

.... Small enterprises Electronic commerce Customer relations 1. (1) Access. Some people or everyone has access to the Internet, usually just for e‐mail. A very simple Web site may be maintained. 2. (2) Publish. A “static” multi‐page Web site for information purposes only...

... for SMEs also creates tensions and problems. © MCB UP Limited 2003 Supply‐chain management Small‐ to medium‐sized enterprises Management development Competences Customer relations There are a plethora of development opportunities available for SMEs. However, research has also...