...' perceptions of environmental uncertainties and how this perception influences NC development and subsequent firm performance, especially during the COVID-19 crisis. The authors used a quantitative research approach to complete this objective, utilizing primary data from a survey of North American firms...

...Cinzia Dessì; Michela Floris Purpose The paper aims to focus on management‐customer relations as a way to understand the competitive advantages of small/medium‐sized family businesses. The aim of this work is to verify whether management perceptions of business strengths and customer perceptions...

..., the first one to come along, or a friend. This paper, which is based on a survey of SMEs registered to ISO 9000, and will be presented at the Small Business and Enterprise Development Conference, 22nd and 23rd March, 1999, explores clients’ perceptions of value through the development of a model of client...