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Keywords: Quality
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Journal Articles
Quality management (QM) leads to healthier small businesses
Available to Purchase
Journal of Small Business and Enterprise Development (2016) 23 (4): 1104–1119.
Published: 21 November 2016
...William H. Murphy; Denis Leonard The purpose of this paper is to add to the current knowledge of how and why small businesses should engage in quality management (QM) by providing insights from small business owners who are committed advocates of QM. By so doing, to encourage small business...
Journal Articles
Client perceived value within ISO 9000 consultancy projects
Available to Purchase
Journal of Small Business and Enterprise Development (1999) 6 (1): 37–54.
Published: 01 March 1999
...Ray Murphy For many small and medium‐sized enterprises (SMEs), quality systems, and ISO 9000 (BS EN, ISO 9000‐1, 1994) in particular, are a fact of life. Quality systems are seen as a necessary qualification for trading in certain markets. This can encourage businesses to think of quality only...
