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Keywords: Quality management
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Journal Articles
Journal of Small Business and Enterprise Development (2016) 23 (4): 1104–1119.
Published: 21 November 2016
...William H. Murphy; Denis Leonard The purpose of this paper is to add to the current knowledge of how and why small businesses should engage in quality management (QM) by providing insights from small business owners who are committed advocates of QM. By so doing, to encourage small business...
Journal Articles
Journal of Small Business and Enterprise Development (2014) 21 (1): 152–176.
Published: 11 February 2014
...Hayati Habibah Abdul Talib; Khairul Anuar Mohd Ali; Fazli Idris Purpose – The purpose of this research is to identify and validate a measurement model for assessing the quality management practices among small and medium-sized enterprises, specifically for the food processing industry...
