... creation process. More specifically, we build on Vargo and Lusch's (2004 , 2008 , 2011) interpretations that the firm can only promise – but not independently deliver – value to its customers and that value is created when the firm and its customers establish an exchange relationship – i.e. when...

... and Thompson, 2010). © Emerald Group Publishing Limited 2014 Relationships Spin-off Network New venture Entrepreneurial innovation Inherited knowledge Newly formed enterprises that join the market may belong to two broad categories (Helfat and Lieberman, 2002): parent-company...

...Collette Henry; Laura Treanor; Mark Durkin; Pauric McGowan; Carla Babb Purpose In light of the current global economic turmoil and ongoing recessionary pressures, the purpose of this paper is to examine the relationship between banks and those seeking to launch and develop entrepreneurial small...