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Keywords: Service operations
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Journal Articles
Journal of Small Business and Enterprise Development (2003) 10 (3): 250–264.
Published: 01 September 2003
... enterprise” (Tapscott, 1996) is responsive, flexible, dynamic and opportunistic in its business activities. This is signified by several shifts, for example: © MCB UP Limited 2003 Electronic commerce Service operations Small‐ to medium‐sized enterprises Every now...

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