Keywords: TQM
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Journal Articles
Journal of Small Business and Enterprise Development (2016) 23 (4): 1104–1119.
Published: 21 November 2016
... directly from interviews with small business owners. Here, the authors learn about the rationale for small businesses engaging in QM, are given thoughtful comments on how to get started, and told about the realities – including difficulties – of small business QM. Quality TQM SME Small business...
Journal Articles

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