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Keywords: Chatbots
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Journal Articles
Investigating chatbot users’ e-satisfaction and patronage intention through social presence and flow: Indian online travel agencies (OTAs)
Available to Purchase
Journal of Systems and Information Technology (2024) 26 (1): 89–114.
Published: 12 February 2024
... patronage intention. Among these, text-based chatbots are significant innovations. In light of this, the paper aims to develop a conceptual framework and comprehend the patronage behaviour of artificial intelligence-enabled chatbot users by using chatbot usability cues and to determine whether the social...
Journal Articles
Inducing AI-powered chatbot use for customer purchase: the role of information value and innovative technology
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Journal of Systems and Information Technology (2023) 25 (2): 219–241.
Published: 07 June 2023
...Xuan Cu Le Purpose This study aims to understand a customer-purchase mechanism in the artificial intelligence (AI)-powered chatbot context based on the elaboration likelihood model (ELM) and technology acceptance model (TAM). The first objective is to examine how to boost chatbot adoption...
