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Keywords: Customer experience
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Journal Articles
Journal of Systems and Information Technology (2025) 27 (1): 146–172.
Published: 02 January 2025
...Thanh Ho; Ho Nguyen; Hao Dinh; Hoa Pham; Phuong Pham; Uyen Tham Purpose This study aims to deeply understand customer experiences toward Internet of Things (IoT) applications in retail by developing machine learning models for aspect-based sentiment analysis (SA). It includes creating a related...
