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Keywords: Customer relationship management
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Journal Articles
Journal of Systems and Information Technology (2015) 17 (2): 121–140.
Published: 11 May 2015
... developed mobile devices on sales management and sales personnel. Heikki Karjaluoto can be contacted at: heikki.karjaluoto@jyu.fi © Emerald Group Publishing Limited 2015 Technology adoption Customer relationship management Mobile systems IT services Wireless technology The sales...
Journal Articles
Journal of Systems and Information Technology (2013) 15 (2): 140–158.
Published: 26 April 2013
...Hannu Saarijärvi; Heikki Karjaluoto; Hannu Kuusela Purpose The focus of customer relationship management (CRM) literature has been predominantly on the firm perspective and on IT, not on customer or service orientation and value co‐creation. This paper seeks to explore and analyse contemporary CRM...
