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Keywords: Customer satisfaction
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Journal Articles
Journal of Systems and Information Technology (2025) 27 (4): 607–640.
Published: 05 May 2025
... and postpurchase intention] of customer satisfaction with mobile telecommunication services, as well as the moderating role of customer involvement with Information and Communication Technologies (ICTs) between customer satisfaction, eWOM, customer loyalty and postpurchase intention. Design/methodology/approach...
Journal Articles
Journal of Systems and Information Technology (2018) 20 (1): 73–102.
Published: 12 March 2018
...Anas Abdelsatar Mohammad Salameh; Hartini Ahmad; Faisal Zulhumadi; Faruq Muhammad Abubakar Purpose This study aims to explore the impact of system quality dimensions, namely, ease of use, accessibility, interactivity and website innovativeness on service quality (SQ) and customer satisfaction...
Journal Articles
Journal of Systems and Information Technology (2008) 10 (2): 120–134.
Published: 15 August 2008
...., 2007); and the behavioural dimension is simply the manifestation of that affective state (Eshghi et al., 2007). Traditionally, it has been considered that a greater degree of customer satisfaction leads to a greater degree of individual loyalty (Petrick and Backman, 2002...
