Update search
Filter
- All
- Title
- Author
- Author Affiliations
- Full Text
- Abstract
- Keyword
- DOI
- ISBN
- EISBN
- ISSN
- EISSN
- Issue
- Volume
- References
Filter
- All
- Title
- Author
- Author Affiliations
- Full Text
- Abstract
- Keyword
- DOI
- ISBN
- EISBN
- ISSN
- EISSN
- Issue
- Volume
- References
Filter
- All
- Title
- Author
- Author Affiliations
- Full Text
- Abstract
- Keyword
- DOI
- ISBN
- EISBN
- ISSN
- EISSN
- Issue
- Volume
- References
Filter
- All
- Title
- Author
- Author Affiliations
- Full Text
- Abstract
- Keyword
- DOI
- ISBN
- EISBN
- ISSN
- EISSN
- Issue
- Volume
- References
Filter
- All
- Title
- Author
- Author Affiliations
- Full Text
- Abstract
- Keyword
- DOI
- ISBN
- EISBN
- ISSN
- EISSN
- Issue
- Volume
- References
Filter
- All
- Title
- Author
- Author Affiliations
- Full Text
- Abstract
- Keyword
- DOI
- ISBN
- EISBN
- ISSN
- EISSN
- Issue
- Volume
- References
NARROW
Format
Journal
Type
Date
Availability
1-3 of 3
Keywords: Customer satisfaction
Close
Follow your search
Access your saved searches in your account
Would you like to receive an alert when new items match your search?
Sort by
Journal Articles
Antecedences and consequences of customer satisfaction in mobile telecom services using PLS-SEM and NCA: the moderating role of involvement with ICTs
Available to Purchase
Journal of Systems and Information Technology (2025) 27 (4): 607–640.
Published: 05 May 2025
... and postpurchase intention] of customer satisfaction with mobile telecommunication services, as well as the moderating role of customer involvement with Information and Communication Technologies (ICTs) between customer satisfaction, eWOM, customer loyalty and postpurchase intention. Design/methodology/approach...
Journal Articles
Relationships between system quality, service quality, and customer satisfaction: M-commerce in the Jordanian context
Available to Purchase
Journal of Systems and Information Technology (2018) 20 (1): 73–102.
Published: 12 March 2018
...Anas Abdelsatar Mohammad Salameh; Hartini Ahmad; Faisal Zulhumadi; Faruq Muhammad Abubakar Purpose This study aims to explore the impact of system quality dimensions, namely, ease of use, accessibility, interactivity and website innovativeness on service quality (SQ) and customer satisfaction...
Journal Articles
Towards loyalty development in the e‐banking business
Available to Purchase
Journal of Systems and Information Technology (2008) 10 (2): 120–134.
Published: 15 August 2008
... Electronic commerce Banking Customer loyalty Customer satisfaction Spain Focusing attention on services, satisfaction may be defined as an affective customer condition that results from a global evaluation of all the aspects that make up the customer relationship with the service provider (Severt...
