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Keywords: Expectations
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Journal Articles
Journal of Systems and Information Technology (2024) 26 (3): 395–417.
Published: 22 July 2024
...Colleen Carraher-Wolverton Purpose This paper aims to involve both the development of a quantitative measure of outsourcing success that integrates recent research findings on expectations and applying the hierarchy-of-effects (HOE) model to investigating the influence of success on client...
Journal Articles
Journal of Systems and Information Technology (2023) 25 (1): 1–29.
Published: 14 December 2022
...Colleen Carraher-Wolverton; Rudy Hirschheim Purpose The authors’ contribution to the literature involves using expectation disconfirmation theory (EDT) to examine the impact of expectations on outsourcing success. This study hypothesizes that perceptions of outsourcing success are contingent...
